Getting started is easy! First, create an Event Admin account by clicking the "Create Account" link on our homepage. Once your account is verified, you'll be guided through a step-by-step setup process that includes entering your church information, setting your event date, and configuring basic settings. Our system will automatically generate a timeline and checklist based on Tim Tebow Foundation requirements.

Our system is web-based and works on any device with an internet connection and modern web browser (Chrome, Firefox, Safari, or Edge). No special software installation is required. For the best experience, we recommend using a computer or tablet for administrative tasks, though the system is fully mobile-responsive for volunteers and guests.

Volunteers can register through a custom link you'll provide. The system automatically assigns roles based on availability and preferences, sends automated reminders, and provides detailed role descriptions. You can track volunteer status, send group messages, and even handle last-minute substitutions through our mobile-friendly interface.

Yes! Families can register multiple honored guests in a single session. Our system captures all necessary information including dietary restrictions, accessibility needs, clothing sizes, and special preferences for each guest. The system also handles buddy assignments and family groupings automatically.

Our mobile check-in system makes event night smooth and efficient. Volunteers can use tablets or smartphones to check in guests by scanning QR codes or searching by name. The system instantly displays guest information, buddy assignments, and any special notes. Real-time updates ensure everyone stays informed throughout the event.

Absolutely! We use enterprise-grade security with SSL encryption and secure data centers. All personal information is encrypted and stored securely. We perform automatic daily backups and comply with privacy regulations. Your data is never shared with third parties without explicit permission.

Our Night to Shine Event Management System is provided free of charge to all official Night to Shine host churches. This is part of our commitment to supporting the Tim Tebow Foundation's mission. You only need to cover your standard event costs as outlined in the Night to Shine Host Church Manual.

Yes! Volunteers have access to their own dashboard where they can update contact information, availability, role preferences, and emergency contacts. They can also view their assigned roles, training materials, and communicate with team leaders. The system sends automated confirmations for any changes made.

We provide comprehensive support including video tutorials, written guides, and live chat support during business hours. For urgent issues during your event, we offer 24/7 emergency support. Our team has extensive experience with Night to Shine events and understands the unique challenges of event night.

We recommend starting 8-12 weeks before your event date. This gives you time to set up all components, recruit and train volunteers, and allow families adequate time to register their honored guests. The system provides an automated timeline that works backward from your event date to ensure nothing is missed.